1. Introduction 1.1 Purpose This Returns Policy outlines the conditions under which customers may return items purchased through Racct. We aim to ensure you are satisfied with your purchase and address any issues promptly. 2. Eligibility for Returns 2.1 Condition of Items Returns are eligible if the item is not in the condition as described in the listing or if there are other unanticipated problems affecting its functionality or appearance. 2.2 Request Period Customers must initiate a return request by contacting Racct’s customer service team within 30 days of ordering the item. 3. Return Process 3.1 Initiating a Return To start a return, contact our team via the in-app help center or email support@racct.com. Provide your order number and a brief description of the issue. 3.2 Approval Racct’s team will review your request and may ask for photos or additional details. Valid returns will be approved within 48 hours. 4. Inspection and Approval 4.1 Inspection All returned items must be in the same condition as received. Our team will inspect the item upon drop-off. 4.2 Final Decision If the return is found valid, we will proceed with the refund or exchange. Invalid returns may be rejected and returned to the customer. 5. Return Location 5.1 Drop-Off Address Approved returns must be brought to: 150 Executive Park Blvd Lobby Entrance San Francisco, CA 94134 5.2 Appointment Please drop off items at the time communicated by Racct’s team to ensure a smooth process. 6. Refunds and Exchanges 6.1 Refund Method Item prices may be refunded to the original payment method within 5 business days of approved return inspection. Delivery fees are non-refundable unless the refund is due to an issue with delivery. 6.2 Exchanges Exchanges are handled on a case-by-case basis. Please contact our customer service team to discuss your situation and available options. 7. Limitations 7.1 Non-returnable Items Certain items may not be eligible for return, including final-sale items, personalized or consumable products. 7.2 Shipping Costs Customers are responsible for return shipping costs unless the return is due to an error on Racct’s part. 8. Contact Information For questions or assistance with returns, please reach out to our customer service team at support@racct.com or call (866) 373-0809.